I’ve been getting GSC’s stuff for some time already, and as evidenced from my growing collection..probably deposited my life savings into their coffers. =3 So why this post abput GSC? Well remember pretty pretty Millifi here? Well didn’t I lose her ahoge (hair piece)? So why does she have that poking outta her head..? Read on..read on.. =3
I’ve lost poor Millifi-chan’s ahoge during an outdoor photoshoot a few months back and felt pretty sad about it. I did contemplate about contacting GSC for replacement parts but felt it was kinda unlikely they would do anything about it..until I read this on Mikatan’s blog.
I’ve always been very careful with my figures, but a little while ago I damaged one of my figures through my own carelessness. I’m afriad tha if I try to repair it myself, I’m just going to end up damaging it more. It was quite a special figure to me, so it’s really been eating at me… It was a figure sold over a year ago from Good Smile Company, is it still possible to get a hold of replacement parts in some way?
Read through these posts relating to parts repair!
DIY Figure Repairs Part 1: Broken Joints
DIY Figure Repairs Part 2: Reinforcing Joints
DIY Figure Repairs Part 3: Scuffed Paint
Unfortunately we can no longer supply replacement parts for figures that are over a year old… In Part 2 of the posts above, I show a way of reinforcing joints by making them thicker. Give it a go and perhaps you can repair the figure to be as good as new all by yourself!
Soooooo…does that mean figures that are under a year old get replacement parts? With hope in my chest, I tried emailing GSC about Milli’s ahoge.
Here’s the whole thing:
Good day, > > > > I brought Millihore out for a photoshoot last week and unfortunately, I lost her ahoge piece. I would like to check if GSC does any replacement parts? > > I really hope so as now Millifi has a hole in her head. =( > > > > > > Thank you very much, > > > > Sean Lee from Singapore. > > > > > > > ＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊ > 株式会社グッドスマイルカンパニー > カスタマーサポート > > E-Mail:email@example.com > URL:http://www.goodsmile.jp/ > 〒271-0091 > 千葉県松戸市本町14-2松戸第一生命ビルディング2F > TEL 0120-915-391 ------Original Message------ > From: "グッドスマイルカンパニーカスタマーサポート" > To: Sean Lee > Subject: Re: Missing Ahoge > Sent: 5 Jun 2012 1:49 PM > > Dear Sean Lee-san, > > Thank you for your inquiry. > > Would you tell us your name, phone number, address and > zip code (postal code)? > After that, we will send you Nendoroid Millihore's ahoge piece. > > > Regards, > > Good Smile Company after giving them my address... Dear Lee Wen Long Sean-san Hello, thank you for your message. We sent you the needed part. Please wait for a little while until the parts arrive
And so arrived the Ahoge!!! It’s really nice GSC made the effort and the shipping for such a tiny piece wasn’t that cheap either. Going by the envelope, it costs around 500+ yen so that was a really awesome gesture on GSC’s part. XD
Millihore wishes for her hair to grow back.
Ask and you shall receive?
It’s a tiny piece of plastic..but still it’s so important to me to have a complete Nendoroid. Thanks to GSC, I now have a ahoge-ish Millihore again and that really really makes my day. In a strange way, I feel happy that I’m getting so much stuff from them because when it counts, they are really there to help. THANK YOU SO MUCH GSC! I don’t know if anyone from GSC will ever see this but hey, it’s a heartfelt declaration nonetheless. =3
Just curious here, did anybody try contacting GSC before for any issues?
Good for you, I have seen GSC do this several times and it still impresses me. Never bothered to contact them when my Shiina nendo petit had a huge paint stain in her hair, now regretting it @_@
Guess she’s not Millifi Alter anymore with the ahoge back XD
Ahaha yeah I’ve read of people getting stands and stuff but when it really works for you, it’s kinda cool. =3
I don’t mind her being non-Alter…am a huge sucker for Ahoges. ahahaha =3
While I have broken some figmas before I have never thought of contacting GSC for spare parts. Although for figmas it would be very simple if GSC just sold spare joints like Kaiyodo does.
Still this kind of customer service blows me away, essentially impossible elsewhere outside of Japan.
Yeah for Figmas and S.H Figuarts…once it’s broken..it’s broken. However Kaiyodo’s selling point are those Revoltech joints while for MF.etc, the joints ain’t the main thing so I can sorta see why they don’t do that.
I know right! It’s things like that which makes a customer real loyal to your company. XD
My Reimu nendo came without one of her ponytails, and same here, GSC were absolutely amazing emailing back and having it sent all the way here to Canada! I love how they put so much thought not only into the beautiful designs of their figures, but also to the attention they pay to their customers
Wow that’s really neat! I would be so bummed out if my Nendoroid came with missing parts..not to mention if it’s an exclusive!
I guess it shows that despite the increasing prices of their stuff, they really do care about their customers. XD
OMG now I love GSC even more!! Excellent customer support! IT VERY RARE too see customer support like this. either it’ll take a very long time or they won’t mind at all.. GSC FTW! =3
Yes! And i forgot to mention but they sent this package through EMS! So it arrived in less than a week! XD
Now I’m gonna go pre-order a few more Nendoroids..=3
So nice of them! =3
Seriously?! What a humble company they are… They really serves with smile O_o! Under year old GSC stuffs… Wonder if I accidentally lost/broke my figma Nene… Figma Nene was released last Desember ago in Japan(but I received February), so the product supposed to be still under a year old since it’s still aged under year old by now…
But thank God, so far I never had any trouble on GSC/MF stuffs… Or even having a tiny defects from the product themselves… On the contrary most of my problem are Bandai in S.I.C. mostly & Play Arts Kai. I don’t know if they can be asked for a replacement parts or not, but the possibility is beyond from 0% I guess, since I got old stuffs mostly. Well… Except for Play Arts Kai Solid Snake but wonders too if we contact them…
Anyway, do we have to pay something(like shipping/etc) or have any terms & conditions from GSC? Or… We just sit & relax till the stuff come after we contact them? Also, how long that they took till the stuff arrived to you?
I suppose you could try emailing them about Nene? You never know!
Bandai is ahhh…really hard to grab hold of considering they have various regional branches. You gotta go back to your distributor for any defects instead of Bandai Japan and that makes it all so troublesome.
As for GSC, I paid NOTHING! It’s crazy but they even sent it through EMS so I received it in like less than a week. Some really sweet dedication there. =D
Sonna?! GSC don’t want to dissapoint their costumer at all… Well, I would like to contact them. But the fact now, I still have all the parts in a good shape. & from all of my experience on having GSC’s Figma, their stuff never dissapoint me at all. I’ve got them all in a good shape. Either Nene, Shana, & even my new one recently… But dunno for my future figma Inori & Kuroyukihime.
Funny, my S.I.C.s are all a Japan region but each of them that I got has a defects that bothers their looks. Well, I guess I have to accept their mistakes afterall.
That’s awesome! Great that ミルヒ got her ahoge back! ^^
I once contacted GSC about my Figma Haruhi middle school ver, since it had a mispainted slanted mouth. Unfortunately, they said they can’t do anything about a tiny mispaint for a overseas customer.
Pic here. It sure is just a tiny mispaint, but it still bothers me when I take photos.
Ohhh man..that is a small mispaint but a major change of attitude! Now Haruhi looks 5x angrier than normal. =(
Yeah I can see where you’re coming from..it would bother me as well..probably tilt her to the ok side when snapping pictures of her I suppose.
sugoi! didn’t know they did that. i’m sure they can’t satisfy everyone but to something like that, just makes me respect them even more. good job GSC! hope you keep it up throughout the long coming years thatll tempt you to change T^T
Ahaah you never know! However right now my loyalty is with GSC..there’s nothing in the market that can quite beat Nendoroids. Banpresto prizes or Bandai’s Chibi Arts are just missing the X factor. =3
When i read this post-jan.
I went and told Master about this article, but he seemed a little angry-jajaan. Then i heard about GSC’s issue on one of Master’s figures and i suppose his hatred towards GSC was understandable-jan…
Or he’s just plain unlucky-jajaan.
I recall that incident as well ja-jan. However since mine was a GSC product, not a MF one (which GSC distributes) and also not an exclusive, I
was kinda hoping for the best jan. =3
Wow. You’re really lucky. I had too rebuild the joint for my figma Marisa since I have no idea about this. Then again, having a figma with a broken waist joint for a few days is pretty… unsettling.
Ohh man..a broken waist joint? Right out of the box? If I got that kinda stuff, I would rush back to the shop I got it and demand an exchange..unless it’s an online purchase, which would make it tricky..Guessing Marisa was from online..considering she’s an exclusive and all. =3
Curious how you rebuild the joint though..superglue or something more complicated?
It was an online purchase. The joint broke due to the joint being way too tight, QC issue really.
But I fixed her good as new:
It’s better than new! Her waist seems much more moveable now. XD
I bought a figma Azusa few months back, and it had a shoulder joint that was already broken when I took it out of the box. Actually I thought it was a broken peg joint, but it turned out that the shoulder hole-socket was not drilled in properly, hence the arm cannot be fitted together.
I DIY-ed it myself by digging a bigger hole, but it turned out worse and so I ended up super-gluing the arm to the shoulder instead. *sigh* Well, the product was out for more than a year already, so I guess it can’t be help anyway.
Oohhh man…that’s horrible. =( If you brought it back to the shop who sold you Azunyan, would they exchange it? My Ritsu’s hand came fused to the arm so I broke it and drilled a brand new hole through as well, which kinda saved it. =3
Well, it was a while back, but I didn’t get a receipt from the store too. Not like it was the store’s fault anyway, but it is okay. I got a handicapped Azusa – special in a way haha
Simply awesome. I didn’t know about this ^^ Such a great customer service 🙂 Was really surprised when I saw this post. To think that they would go this far as to send customers some figurine parts without extra charges, GSC deserves to be respected more. Am in love with GSC all over again ^^
Hahahah maybe it’s a secret ploy so that we will be selling our souls to GSC? Forever and ever and ever… =3
LOL ^^ I guess you’re right 🙂
This is actually the first time I heard of GSC customer service and I’m glad to hear it worked out for you. I should recommend my friends to do the same too .
Btw I love the first pic. Reminds me of a race track with a crowdl pf nendos watching.
Yeap I was pretty surprised it worked out so well too! Ahahah now that you mentioned it..yeah it does look like a race track. XD
How do you email them? Were the parts free? Cause my Dead Master’s arm got chopped off xD
here you go, there’s the link. =3
Will they reply if I give them an english message?
Yes they will I sent mine in English as well. =3
Thank you 🙂
How Long did it take them to reply to your email? I just purchased a Cheerful Japan edition Kagamine Len figure from a stand at Anime Expo, @_@ he was 110$ but it wasn’t until I got home that I noticed he was missing his headset pieces! I was baffled because the box was still bubble wrapped and sealed like the vendors had never even touched the box themselves. I jsut sent them an email, I hope they’re able to replace it 😦 I know Cheerful Japan Nendoroids are limited edition but since they’re re-releasing the normal Len Nendoroid they may have a few, spare parts, laying around :3 *Fingers Crossed*
Well I took them around 1-2 days to reply me so it shouldn’t take too long for you.
Yeap all the best! XD
I already got a reply from them and they are sending his headset piece! I’m so excited! This was the very first nendoroid I’ve ever bought so this was really imporant to me, Thanks so much for your blog entry about this, I never would have even thought to try and email them! ^_^
YEAAAHHH! Congratulations! For 2 reasons, 1 for having GSC sending his headset, and 2 for starting Nendoroid collection! XD
I’m so glad that my post helped you in some way, that was the reason why I did it in the first place. =3
Well, last week ago I did contacted GSC on my recently got Figma’s problem… They didn’t respond me at all till now… Well, they really can’t replace my missing part of Mikuru adult ver… T_T
How, ironic… This missing part was actually came from GSC themself, not mine….
Oh no…Is Mikuru released more than a year ago? What was the problem with Mikuru? =(
DARN! VERY GOOD NEWS, my Friend! They’ve finally replied me! & They said they can send me the replacement! It’s in process now, I just gave my address to them. I hope they can make it to deliver it to my house soon… I thought I’m hopeless…
Anyway… Here’s the problem: http://viofitz.wordpress.com/2012/08/06/review-figma-071-mikuru-asahina-adult-ver-english/
Man, I totally feel guilty to GSC, because of my impatience… Moshiwake Arimasen GSC… >.<
Fantastic news brother! Ahahah it’s nice that they are sending you a replacement! Seems like almost everyone I know are getting their replacements successfully from GSC! XD Congratulations!!
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Just sharing to nendorian who have recently purchase Nendoroid Snow Miku Fluffy Coat Ver. (Coz I’m 1 of the victims (ﾟДﾟ;) )
Did you get your replacments? Seems liek GSC is real quick on the uptake. XD
I just got a reply from GSC this morning. Still pending the photos that I promised to present as proof to them but forgot… Really hope that they will send the replacement to me…
So sorry for the slow reply..but I’m sure your parts are here now eh? =3
Haha. No biggie. Yeap I got my replacement part already. They are really efficient. Great customer service! Thanks for the info from you as well! If I didn’t came across your post I wouldn’t even think about contacting them! 本当にありがとうございます!
Ahaha well since GSC were so awesome, I felt like I had to share it. =3, glad it all worked out fine for you!
Yes, Good Smile Company’s customer service is amazing. I’ve had a similar experience.
Thanks for sharing! It’s good to know GSC is great all over the world. Makes me wanna get more and more GSC stuff….eh wait I’m already doing that! XD
I lost my inori’s clear scaft too after a gathering.T^T Is it GSC will send a replacement part to me ?
Oh no…you could try emailing GSC about it..see what they say?
They said：Thank you for contacting us.
However, we are sorry for that we cannot help you this time. Because we do not accept any requests from the customers who broke or lost the parts even if it occurred by an accident. We do not sell any parts of our products. Those are our company policy. Thank you for your kind understanding.
If you receive our product with defect, please contact us with some photos immediately. We will do our best to help you.
I feel so helpless….zzz
Oh….goodness. I guess they don’t do replacements anymore..? But the scarf isn’t that obvious right..cause I don’t display my Inori with it as well…=(
I recently got a figma from them, and when I was moving his torso he suddenly separated from his legs. I tried putting the ball and socket joint connecting his legs and torso back into, but it just wouldn’t hold. I emailed GSC with pictures, and they asked me for my address so they could send a replacement. Can you believe that? It’s not just an arm or a hand replacement, but a whole new figure to replace it with!
Goodness! That’s really awesome! Cheers for this piece of good news! So glad that it worked out for you! =D
Is this for free? Do they charge you any money? My snow Miku fluffy coat version came without a stand 😦
They didn’t charge me then but now I think the policy might have changed. As for Snow Miku Fluffy Coat, there are several production problems and they dealt with that seperately.
If you bought it off somebody, should have asked for a set of replacement parts since GSC would have shipped that over for people who bought her.
Thanks for the info! Really makes my life easier. I bought it from GSC and emailed them immediately after I opened the box (which was the next day) but they never sent a stand, they only sent the other replacement items. (Hair joints, shovel, mic… etc.)